CLIENT PORTAL INSTRUCTIONS

Quick Links:

Client Portal Link: www.PayProTurf.com

Our Client Portal is hosted by a secure 3rd party, our link will redirect you to the PCI Compliant website.

Log in ID is either your email or your username.

If you need access and don't know your login, please use the form at the bottom of this page to request one.

The system will provide you with a temporary password for your first login, you will need to use the "forgot password" link to retrieve the temporary password.

PLEASE NOTE: 

If you use “auto-fill” in your browser, it may not work with the portal. Try re-typing your user name and password instead. Everything is case sensitive.

FIRST LOGIN: 

Go to "Update Your Contact Information" at the bottom of the main page.

On this page you can view and edit the information we have on file for your account. You should also change your temporary password to something you can remember.

Once complete, choose "Save Account Info".

ADDING A CREDIT CARD TO YOUR ACCOUNT:

Go to "Update Your Credit Card" - THIS IS A 2 STEP PROCESS!!

STEP 1: 

  • If you don't have a card on file yet, choose "Add Credit Card"
  • If you are updating your existing card, choose "Edit Card"
  • Enter new/updated info and hit "Save Card"

STEP 2:

You must choose "Yes" or "No" when prompted with the prompt: "I authorize you to charge this credit card for future invoices"

YES: Will save your card on file to run automatically for future invoices, we will charge your card at the end of the month then email you your paid invoice. (this is required for residential mowing and sprinkler customers)

NO: Will save your card on file, but will not prompt us for auto-pay, you will receive an invoice.

YOU MUST CHOOSE YES OR NO TO HAVE YOUR CARD SAVE TO YOUR ACCOUNT!

IMPORTANT: If you are updating your card information after we notified you that payment was declined, you must either let us know so we can process the payment or go into the payment screen and apply a payment to your open balance.

MAKING A PRE-PAYMENT:

Open invoices must be paid in full before you can make a pre-payment. If you have an open account balance, any payment you make will apply first to the open balance, and the remainder will be a credit on your account.

If your account balance is $0- Go to the "Make a Payment" link from the menu on the right.

Enter the amount of the pre-payment and use the card on file, add a new card on file, or choose "Use A Different Credit Card" (using a different card will NOT change the card saved on file. If you need to change your card information, see the steps above) then add the payment amount and choose "Make Payment". Your account balance will now reflect a negative number and your payment is in your account.

PLEASE NOTE: YOU MUST LET US KNOW YOU MADE A PRE-PAYMENT. WE DO NOT GET A DIRECT NOTIFICATION FROM THE SYSTEM.

MAKING A REGULAR PAYMENT:

You can use the menu on the right to navigate to unpaid invoices where you can view, print, and pay open invoices.

 

ACCOUNT HISTORY: 

This link will show all open and paid invoices, and lists all payments made on your account.

 

SUPPORT REQUEST:

You can use your account to make service requests, ask questions, and provide feedback.

You can also view all your past requests and add comments to them by clicking on the message that you previously sent.

This is a great tool to use to keep a history of your requests. You are also free to just email us directly at andrea@proturflandscaping.com.

 

 

CLIENT PORTAL USERNAME REQUEST

If you cannot access your portal with your email address, please use the form provided to request your username.

If you don't know your portal password, use the "Forgot Password" link in the portal to have your password emailed to you. We cannot provide your current password to you, we can only reset it to something new.