CLIENT PORTAL INSTRUCTIONS
Client Portal Link: www.PayProTurf.com
Our Client Portal is for our residential clients only and is hosted by a secure 3rd party, our link will redirect you to the PCI Compliant website. Commercial clients can contact us directly to set up ACH payments in lieu of checks.
If you need to create a new portal account please use the form at the bottom of this page to request a signup link.
Your old username and password from before 2021 will need to be changed to use the new portal.
We are very excited to let you know about some significant changes to our Client Portal.
The first thing to get excited about is even more security than our previous portal provided. The new portal is also mobile responsive! It will be easy to manage your account right from your phone.
To get started in the new portal, you'll just need to set up a new account and add answers to three security questions. This will let you manage your own username and also reset your password if you ever forget it.
Visit our Client Portal http://www.payproturf.com
You can use your existing username and password (from pre-2021) to begin the new account setup process.
OR request a signup link using the form below.
PLEASE NOTE: If don't know your original password, please request a signup link. You can't recover your old password in the new portal.
Click the green LOG IN button to start creating a new username and password.
Step 1 Create a username that you can remember. If it satisfies all the Username suggestions, you'll see them get green checkmarks.
Step 2 Create a password. If it satisfies all the rules you'll see them get green checkmarks.
Step 3 Choose and answer three security questions.
**IMPORTANT: Be sure to check off "I would like to receive email and text notifications" to be able to receive invoices and reminders from us. We will NEVER spam you or sell your information**
The Home tab will list any open or past due invoices you have.
This link will show all open and paid invoices, the portal will not display invoices that have a $0 balance. If you need a copy of any $0 invoices, we can email them to you directly.
You can update your username, password, and security questions.
You can also click on the saved credit card to edit your info, change your autopay options (PLEASE NOTE: Some services require auto-payment, pre-payment, or payment at the time of service and your card will be charged even if "Autopay" is toggled off.)
IMPORTANT: If you are a client with regular maintenance services or have open invoices, and remove your card without informing us, we will require pre-payment on any future services.
You can contact us via email by using the green bubble at the bottom right-hand corner of the portal.
You are also free to just email us directly anytime at email@example.com.
MAKING A PRE-PAYMENT:
For PCI Compliance reasons, we have removed the option to pre-pay from the portal.
If you need to pre-pay, please reach out and we can run your card from the office for a pre-payment or we can create a temporary invoice you can apply a pre-payment to. We will then move your pre-payment to the final invoice once the work is completed.
For everyone's safety, we limit transactions to $2,500 in the portal.
If you need to pay with a credit card for larger transactions, please call the office.
CLIENT PORTAL SIGNUP LINK REQUEST
If you cannot access your portal with your original username and password from pre-2021, please use this form to request a signup link. Our monthly invoice emails also have a signup link in them.
If you don't know your portal password, you'll need to use the "Forgot Password" link. We cannot provide your current password to you, we can only send you a signup link or let you know your current username.